Blockchain beyond Cryptocurrency

Artificial intelligence in retail is being applied in new ways across the entire product and service cycle—from assembly to post-sale customer service interactions, but retail players need answers to important questions.

Artificial Intelligence in Retail

Artificial intelligence in retail is being applied in new ways across the entire product and service cycle—from assembly to post-sale customer service interactions, but retail players need answers to important questions.

Traps in Digital Transformation

There are ten important traps that businesses frequently fall into during a digital transformation. Often overlooked or misunderstood, these traps boil down to culture, discipline, and mind-set issues. Here is what CEOs can do to overcome them and de-risk their programs so that businesses can capture the full benefits of digital.

The Shadow Organization

In each organization there are, in reality, at least two cultures–one that we speak about and one that we don’t. The “visible” organization is especially clear and apparent to outsiders and the external public. What lies beneath the visible organization is the “shadow” organization. Frequently invisible to outsiders and often filled with “unwritten rules,” this …